Privacy Policy

1 Introduction

Watch4TV ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our IPTV streaming service.

By using Watch4TV, you consent to the data practices described in this Policy. If you do not agree with this Policy, please discontinue use of our Service.

This Policy applies to all users of Watch4TV services, including our website, streaming platform, and WhatsApp communication channels.

2 Information We Collect

2.1 Information You Provide

When you subscribe to Watch4TV, we may collect:

• Contact information (name, email address, phone number)
• Payment information (processed securely — we do not store full card numbers)
• WhatsApp number used for subscription and support communications
• Device type and preferred IPTV player application
• Country or region of residence (for content availability purposes)

2.2 Information Collected Automatically

When you use our streaming service, we automatically collect:

• IP address and approximate geographic location
• Device identifiers and operating system information
• Streaming activity data (channels accessed, viewing duration)
• Connection quality and technical performance data
• Timestamps of login and streaming sessions

2.3 Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies. See Section 5 (Cookies & Tracking) for full details.

3 How We Use Your Information

We use your personal information for the following purposes:

• Service delivery: Provisioning and managing your subscription account
• Customer support: Responding to enquiries and resolving technical issues via WhatsApp
• Billing and payments: Processing transactions and managing renewals
• Service improvement: Analysing usage patterns to improve streaming quality and channel selection
• Security: Detecting and preventing fraud, abuse, and unauthorised access
• Legal compliance: Meeting our legal obligations and responding to lawful requests
• Communications: Sending service updates, renewal reminders, and promotional offers (you may opt out at any time)

We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

4 Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Trusted third-party providers (payment processors, CDN providers, analytics tools) who process data on our behalf under strict data processing agreements
• Legal requirements: When required by applicable law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of assets (subscribers will be notified in advance)
• Safety: To protect the rights, property, or safety of Watch4TV, our subscribers, or the public

Any third-party service providers we engage are required to maintain the confidentiality and security of your information.

5 Cookies & Tracking Technologies

Our website uses the following types of cookies:

• Essential cookies: Required for the website to function correctly (login state, session management)
• Analytics cookies: Help us understand how visitors use our website (Google Analytics)
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Used to show relevant advertisements (only with your consent)

You can control cookie preferences through our cookie consent banner or through your browser settings. Disabling certain cookies may affect website functionality.

6 Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction, including:

• SSL/TLS encryption for all data transmitted to and from our website
• Secure, encrypted storage of personal data on protected servers
• Regular security assessments and penetration testing
• Strict access controls — only authorised staff can access subscriber data
• Payment data processed by PCI-DSS compliant payment processors

While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to notifying affected users promptly in the event of a data breach.

7 Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Active subscriber data: Retained for the duration of your subscription plus 90 days
• Payment records: Retained for 7 years as required by financial regulations
• Support communications: Retained for 2 years after last contact
• Analytics data: Aggregated and anonymised after 26 months

After the applicable retention period, data is securely deleted or anonymised.

8 Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data ("right to be forgotten")
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing of your data for marketing purposes
• Right to restrict processing: Request that we limit how we use your data

To exercise any of these rights, please contact us via WhatsApp at +44 7727 754924 or email support@virtiora.org. We will respond within 30 days.

9 Children's Privacy

The Watch4TV Service is intended for users aged 18 and over. We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information.

If you believe we may have collected information from a minor, please contact us immediately.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify active subscribers of material changes via WhatsApp with at least 7 days' notice before the new policy takes effect.

The date at the top of this page indicates when this Policy was last updated. We encourage you to review this Policy periodically.

11 Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• WhatsApp: +44 7727 754924 (24/7)
• Email: privacy@virtiora.org
• Website: watch4tv.com/contact-us