Refund Policy

1 Our 7-Day Money-Back Guarantee

Watch4TV is confident in the quality of our IPTV service. To give you complete peace of mind, we offer a 7-day money-back guarantee on all new paid subscriptions.

If you are not completely satisfied with Watch4TV within the first 7 days of your subscription start date, simply contact us and we will process a full refund — no complicated forms, no lengthy investigation, no questions asked.

This guarantee applies to all subscription plans: 1 Month, 6 Months, 12 Months, and Lifetime plans.

2 Eligibility for Refund

You are eligible for a full refund if all of the following conditions are met:

• Your refund request is submitted within 7 calendar days of your subscription activation date
• This is your first subscription to Watch4TV (does not apply to renewals)
• Your account has not been suspended for violating our Terms of Service
• The refund request is submitted via WhatsApp or email to our support team

We may ask you to briefly describe the issue you experienced — not to deny your refund, but to help us improve our service.

3 Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• The 7-day guarantee period has expired (refund request submitted after day 7)
• The subscription is a renewal of a previous Watch4TV subscription
• The account was suspended or terminated for violating our Terms of Service (including credential sharing or reselling)
• The service was used extensively (100+ hours of streaming) before the refund request
• Issues caused by the subscriber's own internet connection, device, or third-party IPTV application
• Promotional or discounted subscriptions specifically marked as non-refundable at time of purchase
• Subscription was purchased through a third-party reseller (contact the reseller directly)

4 How to Request a Refund

Requesting a refund is simple and straightforward. Follow these steps:

1. Contact Watch4TV via WhatsApp at +44 7727 754924 within 7 days of your subscription start date
2. State your username or the phone number used for your subscription
3. Briefly describe your reason for requesting a refund
4. Provide your preferred refund method (same method as original payment)
5. Our team will confirm your request within 1 hour and initiate the refund

Alternatively, you may email refunds@virtiora.org with the subject line "Refund Request" and your account details.

5 Refund Timeline

Once your refund is approved, processing times depend on your original payment method:

• Credit/Debit Card: 3–7 business days to appear on your statement
• PayPal: 1–3 business days
• Cryptocurrency: Refunded in the same cryptocurrency at current market rate — processed within 24 hours
• Bank Transfer: 3–5 business days

You will receive a WhatsApp confirmation once the refund has been initiated. If you do not receive your refund within the stated timeframe, please contact us and we will investigate immediately.

6 Partial Refunds

In certain exceptional circumstances, Watch4TV may offer a partial refund at its discretion. This may apply in situations such as:

• Extended service outages that materially affected your ability to use the Service for a significant portion of your subscription period
• Billing errors resulting in overcharges

Partial refund amounts will be calculated on a pro-rata basis for the affected period. Our support team will discuss options with you directly.

7 Dispute Resolution

If you are not satisfied with our decision regarding your refund request, you may escalate the matter by:

• Requesting escalation to a senior support team member via WhatsApp
• Contacting your payment provider or bank to initiate a chargeback (note: fraudulent chargebacks may result in account suspension)
• Contacting relevant consumer protection authorities in your jurisdiction

We are committed to fair resolution of all disputes and will engage in good faith to reach a satisfactory outcome.

8 Contact Us

For refund requests or questions about this policy:

• WhatsApp: +44 7727 754924 (24/7 — fastest response)
• Email: refunds@virtiora.org
• Response time: Within 1 hour via WhatsApp, within 24 hours via email